SERVICE
Customer service
Should you require any assistance, please contact our Customer Services Team on:
E-mail: sales@flyhorse.biz
Tel.: +86 21 64057818 Fax.: +86 21 64051175 (24 hours online)
Monday to Friday, from 8:30am to 7:00pm Beijing time.
Payment terms
We only accept payments by the following:
T/T telegraphic transfer
D/P document against payment
L/C letter of credit
Mass production time*
- Stamped Products Metal & Leather: 30-35 days
- Screen Imprint: Metal & Leather: 20-30 days
- Screened Plates: 15-25 days
- Etched Plates: 25-30 days
- Laser Engraving: 15-25 days
- Screened or Paper Imprinted with Epoxy: 30-40 days
- Two-tone Finishing: 25-35 days
- Embossed Metal : 30-35 days
- Dembossed Metal : 30-35 days
* Please contact salesperson for checking exact production time according on your order quantity and labeling method.
Sample production time
Normally sample production takes 7 – 14 days after final artwork confirmation
Shipping
By Express DHL, FedEx, UPS or TNT, 4-5days after payment has been approved
By Sea within 30days Europe & North American after payment has been approved
By Sea within 20days Asia & Oceania after payment has been approved
By Sea within 45days Africa & South American after payment has been approved
By Air within 7days Europe & North American after payment has been approved
By Air within 5days Asia & Oceania after payment has been approved
By Air within 10days Africa & South American after payment has been approved