SERVICE


   Customer service

    Should you require any assistance, please contact our Customer Services Team on:
    E-mail: sales@flyhorse.biz
    Tel.: +86 21 64057818   Fax.: +86 21 64051175 (24 hours online) 
    Monday to Friday, from 8:30am to 7:00pm Beijing time.   
 
 
   Payment terms
 
    We only accept payments by the following:
    T/T telegraphic transfer
    D/P document against payment
    L/C letter of credit
 
 
   Mass production time*
 
       - Stamped Products Metal & Leather: 30-35 days
       - Screen Imprint: Metal & Leather: 20-30 days
       - Screened Plates: 15-25 days                                      
       - Etched Plates: 25-30 days
       - Laser Engraving: 15-25 days
       - Screened or Paper Imprinted with Epoxy: 30-40 days
       - Two-tone Finishing: 25-35 days                                 
       - Embossed Metal : 30-35 days
       - Dembossed Metal : 30-35  days
  
       * Please contact salesperson for checking exact production time according on your order quantity and labeling  method.
 
 
   Sample production time
 
   Normally sample production takes 7 – 14 days after final artwork confirmation
 
 
   Shipping
 
         By Express DHL, FedEx, UPS or TNT, 4-5days after payment has been approved
       By Sea within 30days Europe & North American after payment has been approved
       By Sea within 20days Asia & Oceania after payment has been approved
       By Sea within 45days Africa & South American after payment has been approved
       By Air within 7days Europe & North American after payment has been approved
       By Air within 5days Asia & Oceania after payment has been approved
       By Air within 10days Africa & South American after payment has been approved